Slamming Lenscrafters

A couple of weeks ago I went to the local Lenscrafters and went through the process of getting an exam and purchasing glasses. Never again will I try that. Their service quality was great when it came to helping me find frames while my eyes were dilated. It was fine throughout the process. What was not fine was the quality of the glasses. I put them on and immediately vision was impaired greater than without them. This is supposed to have the opposite effect. I was seeing a halo image around everything. I told the woman helping me and she at first took them back into their lab returning with a statement similar to this: The technician said they are correct and you may need to upgrade to a different lens with anti-reflective coatings.

Needless to say this did not sit too well for me. I said I was not upgrading to anything and they needed to make them right. A couple more trips back and forth to the lab resulted in a big nothing. At this point I was wanting my money ($186) back and said I would come back the next day to see the manager. Then she had the nerve to ask if I was going to take them home that night. I said no they can stay right here. No way was I taking them out of the store.

Well to their credit, my refund was handled in a timely manner. The manager wanted to re-measure the pupilary distance again and found that it was 2mm off. They measured the first time with their proprietary measuring device. The re-measure was done with the hand-held device everyone uses. I am glad about this too since I did order my glasses online later that night.

So I am slamming Lenscrafters for sloppy service when it comes to production of glasses. They could have done better.

Fry's Electronics Gets Rave

We bought one of our sons a laptop for his birthday. It was a Lenovo and we felt like it was a good deal. He loved it of course and it has been trouble free so far. But this is a story of how Fry's Electronics gets my vote for outstanding customer service.

Laptop clipart
from Clker.com

Several days later I was scanning their ads when I noticed the same laptop on sale. Well I had heard they had a policy for buyers who found a better price so I went to work researching it. Sure enough they did. On laptops you had 15 days to claim the difference in an advertised price. I thought cool and was about to go straight there only one problem. I could not find the receipt.

On day 12 after the purchase I decided to go anyway sans receipt. I walked in and waited my turn in the customer service line, mostly for returns, until it was my turn. A pleasant young gal was helping me and I was next in line from a real asshole type who was totally abusing her and everyone else. She could have met me coldly but she did not. She was pleasant as I stated earlier.

I started by saying I could not find my receipt and that I needed it for a rebate. Which I did by the way. She informed me after looking up the transaction and writing down the transaction number and an 800 number, that she could not print the receipt but this number could help me with that. Great I told her.

Now I also noticed the laptop on sale here for less money. Without saying a word or batting an eye she looked up the current price and looked at me asking if I wanted it returned to the card or cash. No fuss no arguing just service. I liked that and Fry's Electronics gets my rave.