Slamming Lenscrafters

A couple of weeks ago I went to the local Lenscrafters and went through the process of getting an exam and purchasing glasses. Never again will I try that. Their service quality was great when it came to helping me find frames while my eyes were dilated. It was fine throughout the process. What was not fine was the quality of the glasses. I put them on and immediately vision was impaired greater than without them. This is supposed to have the opposite effect. I was seeing a halo image around everything. I told the woman helping me and she at first took them back into their lab returning with a statement similar to this: The technician said they are correct and you may need to upgrade to a different lens with anti-reflective coatings.

Needless to say this did not sit too well for me. I said I was not upgrading to anything and they needed to make them right. A couple more trips back and forth to the lab resulted in a big nothing. At this point I was wanting my money ($186) back and said I would come back the next day to see the manager. Then she had the nerve to ask if I was going to take them home that night. I said no they can stay right here. No way was I taking them out of the store.

Well to their credit, my refund was handled in a timely manner. The manager wanted to re-measure the pupilary distance again and found that it was 2mm off. They measured the first time with their proprietary measuring device. The re-measure was done with the hand-held device everyone uses. I am glad about this too since I did order my glasses online later that night.

So I am slamming Lenscrafters for sloppy service when it comes to production of glasses. They could have done better.

Goodyear Tires Get a Big Slam

Take a look at this hole in the side of the tire. How would you loke this to happen to you or your family? This is the 6th tire from Goodyear of this make and model to have blown on us in the last year. Each time they develop a grapefruit or larger size balloon in the side wall and burst shortly after.

I am just thankful none of my family has been hurt or in any accidents. The actual model is the Goodyear Assurance Comfort Tread P195/60R-15. Thankfully Goodyear has pulled this model from production.

This morning I was actually getting bursted tire #5 replaced. They put the donut spare on and said they would call when the tire came in. The tire they ordered was a different model and I had it placed on the car. I drove less than two miles when this one blew making it the 6th different tire of the original model to have blown. Here is a picture of one of the earlier ones. I was able to capture the bubble before it burst.

Notice how new the tread still looks. This tire was less than 4 months old on the car when it happened. These will be the last Goodyears I ever own and I have been a faithful customer for many years.

On the first tire it didn't cost to replace but it did cost a tow. The spare was out of air even though I had asked for it to be checked when I purchased the tires. The second tire cost me around $40 in replacement fees and only after I argued for a reduction in costs. Tire number 3 cost me an extra $70 and I was pretty burned at this point. By the time tire #4 burst it cost me a whopping $135 because of tread wear and all. Today's tire #5 cost me another $25 making the grand total of 4 bad Goodyear tires over $1080. Did I get a deal or what? Thanks for nothing Goodyear and I will never buy another tire from you again and I think I have a few hundred thousand miles of driving left in me and my family.

Look for the next post to be a bit more positive on the company that replaced them today. I will reveal them later after this has had a chance to circulate.

PIRELLI P4 Four Seasons P195/60R15

(Note to readers, these are what I replaced the Goodyears with.)

Slamming Ford Fusions!!!!

New Ford Hybrid Fusions suck big time. Nice ride, all the creature comforts but it only starts via the battery system and not like a regular car. I was stuck in El Mirage and it would not start. It was like the ignition was locked. This happened to a co-worker too in another new Fusion. She was able to get a jump and get going.

Only 64 miles on this car and I needed to get towed. Wow, what happened to their slogan Quality is #1? So I sat and waited for a ride back to administration. My last day as a tech in the field and I thought it would be cool to drive the new car. The ignition indicator showed a lock on it and the battery indicator would go from the H to the L and just beep. Then the horn would sound. Great way to have your day start. I'm just glad it wasn't 100+ degrees and stuck in front of some out in the no where land. Get it right Ford.

No Customer Service From Danny's Car Wash

I think this is a total lack of caring for their customer. Today my wife drove in to Danny's to get the oil changed and a car wash. She thought she was going to Fletcher's but since she had cut the coupon apart did not recognize the difference. Well the folks at Danny's did but never said a word to her until it was time to pay. From the beginning they accepted the coupon knowing it was not theirs. Total bill was over $52. The manager was unwilling to match the price in the coupon so she asked for the corporate phone number. They too would not do a thing to help her but only insulted her saying she knew full well where she was and what she was doing. They knew what they were doing to and should have said something at the beginning about her not having a proper coupon. Most companies would welcome new business and meet them at least half way with a discount and an apology. But not Danny's. We will never give them business ever again and I am urging all of my friends to boycott the Danny's in Gilbert too. Their total lack of customer consideration is definitely not worthy of anyone's business. And to top it off their prices are way higher than the competition's. Danny's Car Wash and their lousy service is a total slam.