Fry's Electronics Gets Rave

We bought one of our sons a laptop for his birthday. It was a Lenovo and we felt like it was a good deal. He loved it of course and it has been trouble free so far. But this is a story of how Fry's Electronics gets my vote for outstanding customer service.

Laptop clipart
from Clker.com

Several days later I was scanning their ads when I noticed the same laptop on sale. Well I had heard they had a policy for buyers who found a better price so I went to work researching it. Sure enough they did. On laptops you had 15 days to claim the difference in an advertised price. I thought cool and was about to go straight there only one problem. I could not find the receipt.

On day 12 after the purchase I decided to go anyway sans receipt. I walked in and waited my turn in the customer service line, mostly for returns, until it was my turn. A pleasant young gal was helping me and I was next in line from a real asshole type who was totally abusing her and everyone else. She could have met me coldly but she did not. She was pleasant as I stated earlier.

I started by saying I could not find my receipt and that I needed it for a rebate. Which I did by the way. She informed me after looking up the transaction and writing down the transaction number and an 800 number, that she could not print the receipt but this number could help me with that. Great I told her.

Now I also noticed the laptop on sale here for less money. Without saying a word or batting an eye she looked up the current price and looked at me asking if I wanted it returned to the card or cash. No fuss no arguing just service. I liked that and Fry's Electronics gets my rave.

Rave for Honesty

Last Sunday as Donna left work at the airport, she lost her phone. She tried all the usual places for lost and found, re-traced her steps and still nothing. At about 1:30 PM I received a call from her phone and I didn't get to it in time so naturally I called back only to get voice mail. At the time I didn't think much of it since it was slightly past her usual time to get home and I was guessing she was close.

Well she was but without her phone. Of course I called our service provider Verizon and temporarily suspended service. All of our current contracts are fairly new so this could have been expensive.

Around 9:30 PM I received another call and someone on the other line said is this bear? (my nickname) I said yes it is. The woman on the other end said we found Donna's phone. Can you pick it up? Of course I said sure but then they gave me the address to meet and 67th Avenue and Van Buren was a bit far to go after 9:30 PM from Chandler.

We arranged to meet her mother at 6:00 PM at a Burger King on the corner. She arrived and handed me the phone and all I could say to her was gracias, mucho gracias over and over. I pressed $20 in her palm and she tried to give it back but I insisted. Honesty should be rewarded and I pointed to her grandchildren in the back seat and said take them for pizza. She smiled and we parted ways.

It truly feels good to know some people are willing to go an extra mile to return something as important now a days as a cell phone. So here is a big rave for an honest grandma and her daughter.

Mucho gracias!

Big Slam to Best Buy or is it Now 'Try to Buy?'

Last night my son's went in search of a gift at Best Buy. They had done their research online and the company's website showed what they wanted to buy was "available at the store." Immediately upon walking into the store they were greeted not with, "Can I help you?" But rather "Do you use cable or satellite?" Of course they told the person what they wanted, a Kindle and they were not directed to the location in the store but besieged with more questions of their viewing habits.

I don't think this is the way to treat a customer who is clearly intending on spending cash at the store right now. But wait there's more!

Upon finding the area of the store where the Kindles were, right opposite the TVs, they informed a sales person in this section of what they wanted. He didn't know anything about Kindles and tried to up sale them to something else. But my sons persisted and he went to ask someone else only to return and treated them again as if it was the first time he saw them. He left once more and never returned to help them but did help another victim. But wait there's more!

Frustrated they tried to get help from the TV salesperson who declined to help but said he would get someone in that department. Thirty minutes later they left without a Kindle.

Do you think this is an isolated incident? I don't think so. Read this from Forbes on why this writer thinks Best Buy will be out of business sooner rather than later.

So I am slamming Best Buy and declaring them 'Try to Buy'. Try to Buy had a willing customer in the brick and mortar store, their most costly venue for retail products, in the store cash and desire to leave with a Kindle in hand and let them leave with nothing but a bad taste to return ever. The sale by the way did go through and the winner this time was Amazon.com. Go figure!

Slam Best Buy and I declare their new name to be 'Try to Buy'.

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Side note unrelated: I like the free use graphics from Clker.com. Try them out and support them via their ads etc. There are nice graphics here and an amazing selection. Rave to Clker.com.

Rave For History Buffs - Hyperlinked History - A Multifaceted Journey Through Time

I'm giving a shout out for Dan Messer's new book,

Hyperlinked History - A Multifaceted Journey Through Time

I have yet to read it but I don't yet own an eReader and Amazon has not released a Linux version yet. But I have seen some of his videos he has shot in the same genre and they are quite good and interesting. Dan Messer is quite the creative man. He is the catalyst behind several blogs and a podcast from the library he works in.

Here is a non-inclusive lists of sites and stuff Dan is involved in or the creator of its entirety.

Scoop It - Public Library Circulation

Not All Bits

Hyperlinked History - the video versions

Podcasting | Book Talk

Friends of the Queen Creek Library

And this is just the tip of the iceberg for this talented man. Dan is creative in everything he does, music, writing, art or simply helping people find what they need in the Library. He truly loves what he does for a living a what he packs into the rest of his life.

Take a chance and buy the ebook. I know I will even if I have to read it in Windows. :)

Rave Chandler Regional Medical Center OR Staff

Recently I underwent a surgery for a hernia. It was scheduled for 10:30 AM on Feb. 29th at Chandler Regional Medical Center. Well sometimes things happen that push schedules askew. As in my case, my room for the surgery was booked but taken because of availability for an emergency. Such is life I thought as it happened. My Doctor, Dr. Bodzin, really great also, came by to tell me the news personally at about 10:15 AM. He offered me the chance to come back or stay for the surgery. I opted to stay. After all I had been there since 8:00 AM and fully prepped since about 9:30 AM and I might as well get it over with since all the preparations had been made.

Dr. Bodzin left and was actually assisting in the emergency surgery so I lay there watching others getting wheeled into their OR room for about 5 hours. Yes I was on the table for 5 hours before the surgery actually took place. This is why the rave for the OR staff at Chandler Regional Medical Center. The folks that took care of me were kind and gracious from the very beginning. One of them was even there when I awoke in post-op. She had a wonderful smile and I knew I was okay. Lisa even wheeled me out to the car later.

Before surgery Josh, who prepped me at the beginning, walked by once and offered Donna and I a beer while we waited. He was full of funny jokes even if they were not directed to me. Of course this was just a joke too as no beer was allowed in the pre-op.

Finally about 1:45 PM the anesthesiologist came by and Dr. Bodzin a minute later. I knew then the time was close. A nurse followed a few minutes later and wheeled me into the OR leaving pre-op with the nurses station cheering and waving me on. I can remember her saying "2 o'clock on the nose" as we entered the room. I switched tables and saw the team moving about. A couple of small talk jokes later and I was out.

This Rave goes out to the entire staff of Chandler Regional Medical Center OR staff. I can't remember all the names but everyone there made my stay and surgery a success. From downstairs to upstairs, on the OR floor, the check in window and all the nurses and techs, I can't thank them enough.

I also have to thank my wonderful wife Donna who stayed with me through the entire morning. She was more worried than me and I think the staff's attentiveness to me helped ease her mind also.