Rebates are a big reason many of us make purchasing decisions. We all want the best price for our dollar. When someone advertises a rebate, they should follow through if the customer has made all of the right choices in all the hoops they are presented.
Last Christmas I purchased a power supply for my son form NewEgg. They are a fine online retailer and I have no arguments with them. It is the rebate site 4myrebate.com that I have an issue with. In this case they offer a 5-7 days processing and the text leads one to believe they will have their rebate very quick. Of course this extra process is $3.00 for a service fee charge. I agreed as you can see in this screen capture of the original documents: (I should mention this is the only thing I liked about 4myrebate.com)
Last Christmas I purchased a power supply for my son form NewEgg. They are a fine online retailer and I have no arguments with them. It is the rebate site 4myrebate.com that I have an issue with. In this case they offer a 5-7 days processing and the text leads one to believe they will have their rebate very quick. Of course this extra process is $3.00 for a service fee charge. I agreed as you can see in this screen capture of the original documents: (I should mention this is the only thing I liked about 4myrebate.com)
As is plainly visible I elected the Amex Reward Card and accepted the $3.00 service charge. Well I did not receive an Amex Reward Card but a check for $27.00 and it took a month to get it. See next screen capture:
Somehow it went from the Amex Rewards Card to a check. How did this happen as you can see in the first image I selected the card. And it took a month to get the rebate check. So I was dinged $3.00 for fast service, didn't happen, dinged $3.00 for a card, didn't happen and it took a month. Not what I call great service.
Well the story doesn't end there as a second purchase I made from NewEgg also involved a rebate handled by, you guessed it, 4myrebate.com. See the screen capture for this one:
Unlike the first case this one was handled in a decent fashion and I received inside a month an Amex Rewards Card for $27.00. The big thing I am griping about here is their claim for 5-7 days for processing. I can hardly believe it took ten days to arrive and once it is claimed to have arrived they do process in 5-7 days as they say. In this case it was six days. But it still took nearly 4 weeks to arrive and the verbiage on their website leads you to think that for $3.00 you will be holding your rebate in about a week. After all it was entered and the process started on the web.
Well for the future I will just wait for the checks since it takes about the same amount of time. Slam goes out to 4myrebate.com for not following through completely on their advertised agreement.
