We bought one of our sons a laptop for his birthday. It was a Lenovo and we felt like it was a good deal. He loved it of course and it has been trouble free so far. But this is a story of how Fry's Electronics gets my vote for outstanding customer service.
Several days later I was scanning their ads when I noticed the same laptop on sale. Well I had heard they had a policy for buyers who found a better price so I went to work researching it. Sure enough they did. On laptops you had 15 days to claim the difference in an advertised price. I thought cool and was about to go straight there only one problem. I could not find the receipt.
On day 12 after the purchase I decided to go anyway sans receipt. I walked in and waited my turn in the customer service line, mostly for returns, until it was my turn. A pleasant young gal was helping me and I was next in line from a real asshole type who was totally abusing her and everyone else. She could have met me coldly but she did not. She was pleasant as I stated earlier.
I started by saying I could not find my receipt and that I needed it for a rebate. Which I did by the way. She informed me after looking up the transaction and writing down the transaction number and an 800 number, that she could not print the receipt but this number could help me with that. Great I told her.
Now I also noticed the laptop on sale here for less money. Without saying a word or batting an eye she looked up the current price and looked at me asking if I wanted it returned to the card or cash. No fuss no arguing just service. I liked that and Fry's Electronics gets my rave.
Several days later I was scanning their ads when I noticed the same laptop on sale. Well I had heard they had a policy for buyers who found a better price so I went to work researching it. Sure enough they did. On laptops you had 15 days to claim the difference in an advertised price. I thought cool and was about to go straight there only one problem. I could not find the receipt.
On day 12 after the purchase I decided to go anyway sans receipt. I walked in and waited my turn in the customer service line, mostly for returns, until it was my turn. A pleasant young gal was helping me and I was next in line from a real asshole type who was totally abusing her and everyone else. She could have met me coldly but she did not. She was pleasant as I stated earlier.
I started by saying I could not find my receipt and that I needed it for a rebate. Which I did by the way. She informed me after looking up the transaction and writing down the transaction number and an 800 number, that she could not print the receipt but this number could help me with that. Great I told her.
Now I also noticed the laptop on sale here for less money. Without saying a word or batting an eye she looked up the current price and looked at me asking if I wanted it returned to the card or cash. No fuss no arguing just service. I liked that and Fry's Electronics gets my rave.
